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Process a Sales Credit Memo


You may require a Sales Credit Memo to be processed in GoldFinch. If there are items being returned, a Sales Credit Memo must be generated through the Sales Return process.

If you are creating a Sales Credit Memo for a service, skip the Sales Return process and create a Sales Credit Memo.

Creating a New Sales Credit Memo

Open the App Launcher. Search for Sales Invoices.

Click on New.

  1. Enter details of the customer.

  2. Put a check in the Credit Memo checkbox.

  3. Enter the Line Information.

    1. Quantity will default to -1, which indicates that a credit amount will be posted.  

    2. Line Amount will be calculated showing a negative amount.

  4. Click Save to save the changes.

If you do not want to calculate the Payment Discount for the Credit Memo, zero out the Payment Discount % field either manually, or using a flow.

Posting the Sales Credit Memo

Post the Credit Memo.  

Once the posting has been completed, the posted document number will use the Sales Credit document number and the Credit Memo field will be checked. This indicates that it is credited to the customer. 

Printing the Sales Credit Memo

You can print the credit Sales Invoice from the posted invoice by clicking on Print Invoice.

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