Suggested Options for Mobile Device and Scanner
Options | Mobile Device | Scanner | Cost | Notes |
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Industrial Handheld Computer | Examples: https://www.keyence.com/products/mobile-computers/handheld-computers/bt-a700/ | Around $2,000 |
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iPhone with Sled | iPhone 6 Plus (Refurbished) | Honeywell Captuvo SL42 Sled for iPhone 6 Plus https://www.barcodefactory.com/honeywell/mobile-computers/captuvo-sl42/sl42-065301-k6 |
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iPhone with Handheld Scanner | Any iPhone | Bluetooth Handheld Scanner |
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iPad Mini with Handheld Scanner | iPad Mini (Refurbished) | Bluetooth Handheld Scanner. |
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Frequently Asked Questions:
Why can’t I use the smartphone camera to scan?
The Salesforce mobile app does not support direct scanning via the device camera. While customization is possible, it has significant limitations:
Range: Limited scanning distance.
Speed: Slower due to the need for focusing and adjusting.
Efficiency: Poor performance in challenging lighting conditions.
Why can’t I download and install the Salesforce1 app from the App Store?
Check App Store settings to ensure payment information is correctly set up with a valid credit card.
The Salesforce1 app is free to download.
Why doesn’t the sled scan into the Salesforce1 app?
Test by scanning into the Notes app. If it fails:
HID Mode: May be disabled on the sled.
Firmware Update:
Attach the sled to the iPhone.
Download the Captuvo Firmware Upgrade Toolkit from the App Store.
Follow instructions to install the latest firmware.
If the issue persists, send the sled back to the manufacturer for resetting and enabling HID mode.
Why doesn’t the Bluetooth scanner work with the Salesforce1 app?
Test by scanning into the Notes app. If unsuccessful:
HID Mode: Likely disabled on the scanner.
Refer to the scanner's user manual or contact the manufacturer for instructions to enable HID mode.
How do I add a CR suffix to all symbologies?
Access the guide at Honeywell Support.
Print page 27 of the guide and scan the corresponding barcode to add the CR suffix.