Mobile Scan Hardware

iPhone with Sled

iPhone 6 Plus Recommended

Honeywell Captuvo SL42 Sled for iPhone 6 Plus 

https://www.barcodefactory.com/honeywell/mobile-computers/captuvo-sl42/sl42-065301-k6
https://www.barcodefactory.com/honeywell/mobile-computers/captuvo-sl42/sl42-065301-k6
https://www.barcodefactory.com/honeywell/mobile-computers/captuvo-sl42/sl42-065301-k6

• Refurbished iPhone 6 Plus costs around $200

• Honeywell sled costs $700

• Total investment ~$900

• Pros:  Since the sled is attached to the iPhone, you don't have to carry a secondary device using the other hand.

• Cons:  Highest cost

iPhone with Handheld

Any iPhone will be compatible

Any Bluetooth handheld scanner will be compatible 

• Users can use existing devices

• Handheld Scanners cost ~$50

• Total investment ~$250

• Pros:  Cost of ownership is around $250.

• Cons: You have to carry a secondary device using the other hand.

iPad Mini with Handheld

Any iPad will be compatible

Any Bluetooth handheld scanner will be compatible 

• Refurbished iPad mini costs around $150

• Handheld Scanners cost ~$50

• Total investment ~$200

• Pros:  Cost of ownership is around $200.  iPad's screen is bigger, which can be very useful when entering data manually to the other parts of the Salesforce, or when trying to run reports or dashboards.

• Cons: You have to carry a secondary device using the other hand.  iPad is bigger than iPhone which affects its mobility.

From App Store, Salesforce 1 app cannot be downloaded and installed.

Go to Settings.  Make sure Payment is set up for the App Store with a credit card number.

The Sled does not scan into Salesforce1 App

1. Try to scan to Note on the iPhone.  If it does not work either, it must be that HID mode of the Sled is disabled.

2. With the Sled attached to the iPhone, go to the App Store.  Download Captuva Firmware Upgrade toolkit.  Follow the screen instructions to upgrade the firmware to the latest one (there could be multiple firmware versions listed.  Just choose the latest one to upgrade)  

3. If you still cannot scan, the only option is for you to send it back to the manufacturer to enable HID mode, and to reset to the right version of Firmware.  

Bluetooth Barcode scanner does not scan into Salesforce1 App

1. Try to scan to Note on the iPhone.  If it does not work either, it must be that HID mode of the scanner is disabled.

2. Read user manual or contact manufacturer to find out how to enable HID mode.

How to Add CR Suffix to all symbologies

https://honeywellsps.my.salesforce.com/sfc/p/#00000000SK3U/a/A00000004fq0/g.TvizavA6NkHbbQEnxD.fETK66Sl5alLPzM7yVVLtg

Print page 27.  Scan the barcode below to Add CR Suffix to all symbologies