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Suggested Options for Mobile Device and Scanner

Options 

Mobile Device

Scanner

Cost

Notes

Industrial Handheld Computer

Examples:

https://www.keyence.com/products/mobile-computers/handheld-computers/bt-a700/

Around $2,000

  • Pros:

    • Designed for heavy warehouse operations.

    • Durable and reliable in industrial environments.

  • Cons:

    • Highest cost among the options.

iPhone with Sled

iPhone 6 Plus (Refurbished)

Honeywell Captuvo SL42 Sled for iPhone 6 Plus 

https://www.barcodefactory.com/honeywell/mobile-computers/captuvo-sl42/sl42-065301-k6

  • Refurbished iPhone 6 Plus: ~$200.

  • Honeywell Sled: ~$700.

  • Total: ~$900.

  • Pros:

    • The sled integrates with the iPhone, eliminating the need to carry a separate scanner.

  • Cons:

    • Higher initial investment compared to other options.

iPhone with Handheld Scanner

Any iPhone

Bluetooth Handheld Scanner

  • Use existing iPhone device.

  • Handheld scanner: ~$50.

  • Total: ~$250.

  • Pros:

    • Low-cost solution.

  • Cons:

    • Requires carrying a separate scanner, impacting usability.

iPad Mini with Handheld Scanner

iPad Mini (Refurbished)

Bluetooth Handheld Scanner.

  • Refurbished iPad Mini: ~$150.

  • Handheld scanner: ~$50.

  • Total: ~$200.

  • Pros:

    • Larger screen enhances usability for data entry, reports, and dashboards.

    • Affordable solution.

  • Cons:

    • Bulkier than an iPhone, reducing portability.

    • Requires carrying a separate scanner.

Frequently Asked Questions:

Why can’t I use the smartphone camera to scan?

  • The Salesforce mobile app does not support direct scanning via the device camera. While customization is possible, it has significant limitations:

    • Range: Limited scanning distance.

    • Speed: Slower due to the need for focusing and adjusting.

    • Efficiency: Poor performance in challenging lighting conditions.

Why can’t I download and install the Salesforce1 app from the App Store?

  • Check App Store settings to ensure payment information is correctly set up with a valid credit card.

  • The Salesforce1 app is free to download.

Why doesn’t the sled scan into the Salesforce1 app?

  • Test by scanning into the Notes app. If it fails:

    1. HID Mode: May be disabled on the sled.

    2. Firmware Update:

      • Attach the sled to the iPhone.

      • Download the Captuvo Firmware Upgrade Toolkit from the App Store.

      • Follow instructions to install the latest firmware.

    3. If the issue persists, send the sled back to the manufacturer for resetting and enabling HID mode.

Why doesn’t the Bluetooth scanner work with the Salesforce1 app?

  • Test by scanning into the Notes app. If unsuccessful:

    • HID Mode: Likely disabled on the scanner.

    • Refer to the scanner's user manual or contact the manufacturer for instructions to enable HID mode.

How do I add a CR suffix to all symbologies?

  • Access the guide at Honeywell Support.

  • Print page 27 of the guide and scan the corresponding barcode to add the CR suffix.


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